Some 31,000 scholars of the Technical Education and Skills Development Authority (Tesda) landed jobs in the voice segment of the business process outsourcing (BPO) industry, which is 78 percent of the more than 43,000 total Tesda scholars for batch 2012, according to the Contact Center Association of the Philippines (CCAP).
In a statement, CCAP said that the nearly 100 organ-izations allied with them hired a total of 31,350 Tesda scholars who will also receive trainings while on the job.
“The Philippines remains as the world’s destination of choice for contact center work, and expanding our pool of qualified individuals will continue to be an ongoing undertaking by the industry,” said Benedict Hernandez, CCAP president.
“We are helping bridge the gap in training to help these individuals qualify for a contact center position. We need this to maintain our competitive lead globally,” he added.
The CCAP said that the organization is also offering scholarship programs for Tesda-skilled graduates that would cost P5,000 for 10 days of training by BPO-specific training curriculum co-developed by CCAP.
“CCAP has launched this new scholarship program as a private sector commitment to jobs generation. We have extended a hundred scholarship slots through two training facilities we have engaged: the Call Center Academy Cebu and Excel Asia Cebu,” Hernandez added.
According to CCAP, the voice sector of the BPO records an annual growth of 15 percent to 18 percent. Annually, only 8 percent of the thousands of applicants are accepted to BPO companies nationwide. As of 2012, the BPO sector, which includes not only the voice segment but also nonvoice and medical assistance segment, among others, generated over 700,000 jobs. The BPO industry has been cited as the fastest growing in the country.