5 things known to workers, but unknown to their bosses

REY ELBO

IN 1989, management consultant Sidney Yoshida wrote about the “Iceberg of Ignorance,” which popularized the belief that 100 percent of frontline problems are known only to frontline workers. They know the many ways of cutting costs, exceeding customer expectations, and doing everything to ensure corporate profitability and sustainability. But if the management is not receptive to employee suggestions, then the company will see no improvement in its operations.