Some 31,000 Technical Education and Skills Development Authority (Tesda) scholars landed jobs in the voice segment of the business processing outsource (BPO) sector, which is 78 percent of more than 43,000 total Tesda scholars for batch 2012, according to Contact Center Association of the Philippines (CCAP).
In a release, CCAP said that under their organization of near-100 contact centers in the country, they hired a total of 31,350 Tesda scholars who will also receive trainings under CCAP while on the job.
“The Philippines remains as be the world’s destination of choice for contact center work and expanding our pool of qualified individuals will continue to be an ongoing undertaking by the industry,” said CCAP President Benedict Hernandez.
“We are helping bridge the gap in training to help these individuals qualify for a contact center position. We need this to maintain our competitive lead globally,” he added.
The CCAP said that they are also offering scholarship program for the Tesda skilled graduates that would require to pay P5,000 for 10 days of training by BPO-specific training curriculum co-developed by CCAP.
“CCAP has launched this new scholarship program as a private sector commitment to jobs generation. We have extended a hundred scholarship slots through two training facilities we have engaged: the Call Center Academy Cebu and Excel Asia Cebu,” Hernandez added.
According to CCAP, the voice sector of the BPO records an annual growth of 15 to 18 percent, which majority drives the BPO sector to be the fastest growing industry in the country. Yearly, only 8 percent of the thousands of applicants are accepted to BPO companies nationwide. As of 2012, the BPO sector which includes not only the voice segment but also non-voice and medical assistance segment among others generated over 700,000 jobs and was dubbed the fastest-growing industry in the country. KRISTYN NIKA LAZO