A lingering question for customers in the hotel and hospitality business the world over is, what sets one service-oriented entity apart from another?
The answer 99 percent of the time is personalized service.
Two or more hotels may have the same amenities, same structural facility, same amiable staff —but the one that retains loyalty the most is the entity that ranks highest in customer satisfaction.
Personalization is adding value to a customer’s choice rather than paying lip service to a customer’s preferences. It is personal touch, engagement at a higher level. The simplest form may be just using the customer’s name. But over and above that is complementing intricate details of customers needs and wants, especially during celebration of life’s milestones.
For 23 years, Makati Shangri-La, Manila had been the choice venue of the grandest to the simplest-yet-most-elegant weddings, followed by the christening of the couple’s firstborn, the child’s first birthday, seventh birthday, all the way to the 18th birthday.
The hotel’s commitment and practice to provide the finest and most personalized service has made it the trusted venue partner of local families. This is on top of the establishment’s grand or intimate ballrooms and exemplary culinary team that guests are sure to experience unforgettable and cherished moments.
“It is always an honor to be part of one’s significant milestone in life. It is a pleasure to create a collection of special moments that will forever be in one’s core memories of joy. This is the true essence of the Makati Shangri-La Experience,” said Alain Borges, general manager of Makati Shangri-La, Manila and area manager of Shangri-La Hotels and Resorts in the Philippines.
Personalized service in events handling is one of the trademarks of the hotel. From a personalized theme based on preference, customized menu based on the theme, a personalized cake, down to the tiniest details of the decorations, the hotel’s dedicated and professional events team will make anyone’s dream event a reality.