As part of Philippines’ AirAsia’s operational realignment, the airline will be reducing its flight frequencies from Clark to Taiwan, Kuala Lumpur, Hong Kong and Singapore effective June 15, 2013.
The budget carrier said that flights between Clark to Kuala Lumpur will be reduced from 10 times a week to three times a week, with all flights operated by AirAsia Malaysia. Clark to Hong Kong will return to daily schedule from 10 times a week, while flights to Singapore will now depart every Tuesday, Thursday and Saturday from seven times a week. Flight frequency to Taipei is also reduced from daily to four times a week.
Guests that are affected by the reduction of frequencies and hold flight bookings after June 15 will be offered options to alleviate the inconvenience caused, and each affected guest will be notified via their registered member email account, as well as a text message notification of the route realignment. AirAsia’s customer service personnel will also notify each affected guest via phone on the options available to them.
AirAsia strongly urges all guests to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them to assist them.
The budget carrier said that affected guests will be able to choose the following options: full refund of their flight bookings; be offered a credit shell for the value that they paid with a validity of 90 days and option to change their flight date within 30 days of their original scheduled flight without any additional costs, subject to availability.
AirAsia guests with flights within the next 30 days are also advised to call +632.7422742 (ASIA), while those with flights departing more than 30 days from June 15 may use the eForm to choose their service recovery options through http://www.airasia.com/my/en/e-form.page.