AirAsia has filed a complaint with the Royal Malaysian Police in a move to stop the unauthorized use of its brand by unscrupulous syndicates and individuals.
Amir Faezal Zakaria, AirAsia Group’s head of the legal department, lodged the report at the Dang Wangi District Police Headquarters in Kuala Lumpur, after the airline received numerous complaints and feedback from the public about suspicious lottery programs and contests related to the airline.
The scam was discovered recently the airline with the help of the public. It involves the lottery-based “2014 AirAsia High 5 Bonus Khas (2014 AirAsia High 5 Special Bonus)” which has been circulating via email from unknown individuals who signed as ‘JK Allen’ or ‘Jimmy Chan’ using the email addresses, firstname.lastname@example.org and email@example.com and is purportedly based in Kota Kinabalu, Sabah.
AirAsia said it has neither organized such programs or authorized any company, organization or gaming establishments to hold a lottery on its behalf.
It said the email messages are a fraud and AirAsia will not be held liable for any claims pertaining to the false lottery program.
The airline also advised the public to disregard similar offers especially if the sender uses a non-official e-mail addresses (the email addresses for genuine AirAsia staff will look as follows: firstname.lastname@example.org).
The public is also advised to refrain from purchasing flights from unauthorized companies or individuals claiming to represent AirAsia and to only purchase AirAsia flights via the airline’s website at www.airasia.com or official appointed sales agents.