AirAsia Zest announced Tuesday the suspension of its Kalibo-
Shanghai and Kalibo-Beijing flights because of China’s travel warning.
“We have temporarily suspended our services for Kalibo (Boracay) to Shanghai and Beijing at the request of the company that chartered our flights and in relation to the travel warning issued by the Chinese government,” AirAsia Zest said in its advisory.
The following AirAsia Zest flights have been cancelled effective September 18, 2014 until further notice: Kalibo to Beijing with flight number Z2845; Beijing to Kalibo flight number Z2845; Kalibo to Shanghai, flight number Z2028; and Shanghai to Kalibo, flight number Z2029
AirAsia said guests who purchased seats for the Kalibo to Shanghai route via www.airasia.com and through ATSC (AirAsia Travel and Service Center) “may be re-accommodated on the same flight as soon as we resume operation; may be booked via alternate route (Kalibo to Manila to Shanghai and vice versa); may ask for a full refund; or convert the amount paid for their ticket to a credit shell, which is valid for 90 days. Credit shell may be used to purchase seats to any AirAsia destination, products and services at www.airasia.com.”
The carrier also said that guests of chartered flights, however, are advised to contact their travel agency or operators for assistance.
“We will provide updates as soon as they are available. All guests will also receive SMS and e-mail notifications based on the contact information on their booking.