CHRIS FERAREZA
I was intently listening to Dr. Diosdado “Dado” Banatao, the chairman of Philippine Development Foundation, when I was taken aback by his statement about the country’s business process outsourcing (BPO) sector. According to Dr. Banatao, most of the estimated 1.3 million Filipinos working in the BPO industry will be displaced over the next two years by artificial intelligence (AI) technology currently being developed for BPOs.