REY ELBO

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IMAGINE yourself looking around for the best Total Quality Management (TQM) program amid various proposals being offered left and right by consultants. The goal of finding the best consultant is on everyone’s lips after your organization has fallen victim to an inexperienced scammer, who charged the lowest consulting fee of…

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A YOUNG, beautiful and jobless woman from an impoverished family marries an average, but educated and gainfully employed man, choosing him over a couple of other jobless suitors in a slum community. Automatically this newly wed husband becomes a welcome, instant celebrity in the woman’s family. The same thing could…

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THE CEO visited the factory and noticed something unusual. He told his plant manager: “Every time I visit the plant, I can’t help but notice the fast-deteriorating condition of our water tank. Rust appears to destroy it. Why is this happening?” The plant manager replied: “We’re using a harsh chemical…

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TOYOTA CITY, Japan. It’s an All Saints’ Day holiday, and if there are timely lessons to learn from successful personalities who have passed on ahead of us, then who would better represent the eternal wisdom of Japan and the western world than Kiichiro Toyoda and Albert Einstein, respectively? When you…

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TOYOTA CITY, Japan. Majority of us support the modernization of the jeepney – the Philippines’ major mass transportation system that has its humble origin from the time the US army left behind thousands of excess military jeeps at the end of World War II. No question about it – we…

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THE CEO of one medium-sized enterprise woke up one morning to a serious management issue. Without taking his breakfast at home, he rushed to the office and convened a meeting with his department heads. His number one concern: labor productivity — a basic issue often ignored by corporations that are…

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READING and analyzing management reports from an executive chair is more often disastrous. The higher you go up the corporate totem pole, the farther you get away from what’s happening on the ground, or the shop floor, or the back room. Revenues may be trending toward their peak with no…

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SUPPOSE you’re down with only two candidates in your shortlist for the vacancy of a high-paying job as manager of a company’s sales and marketing department, both of them women. Julie is a look-alike of American actress Scarlett Johansson. Standing 5’7 tall, she exudes more than a pleasing personality. The…

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I have been trying, for the longest time, to understand what makes management consultants popular with clients, and I am talking about clients who may be blinded by a baseless perception of a consultant’s “star quality.” So, what blinds them? Assuming all things being equal and that all consultants have…

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HAVE you ever noticed this human tendency to imitate others under certain circumstances? I’m sure you have experienced aping people several times, or behaving the same way other people do in a given situation. When you see people looking up, for instance, by reflex you’d also look up to see…

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