For those who have worked or even applied at the leading call centers or business outsourcing firms in the country, one of the first devices they would encounter is the Avaya.
Now, the company looks to provide the same contact center solutions to small and midsize enterprises.
Avaya announced the Avaya Video Collaboration Solution for IP Office, an all new video collaboration solution designed specifically for the small and midsize enterprise segment (SME). The Avaya Video Collaboration Solution for IP Office provides simple, affordable yet comprehensive desktop, mobile and HD room-system video collaboration capabilities.
According to research firm IDC, 30 percent of midsized firms are currently using some videoconferencing resources beyond simple webcams. Intentions are at roughly the same level, which sets the stage for significant growth—the number of small and midsized firms using video collaboration could potentially double in the next 12 months.
The Video Collaboration Solution is unique in its ability to deliver BYOD (Bring Your Own Device) and HD room-system capabilities in a single, highly affordable and easy to deploy solution for SMEs. It delivers rich collaborative capabilities that help increase productivity, enhance customer service, and lower the overall cost of doing business.
The Avaya Video Collaboration Solution offers direct integration including a common dial plan with Avaya IP Office Version 8.1; a “virtual conference room” for up to eight participants with click-to-join capabilities from any standards-based room system, desktop or mobile device; allows freely distributed desktop and mobile video clients for PCs, Macs and the most popular iOS and Android devices—enabling those inside and outside an organization to easily join a video meeting and the collaboration solution can also be deployed in an HD video conferencing room system configuration for maximum flexibility and value.
For more information visit www.avaya.com.