• Beesiness as usual


    That South Korean company interested to enter the telecoms market in the Philippines may have to wait longer before it can enter the market.

    Thomas T. Y. Shinn, chairman and chief executive of Korea Importers Association (Koica), told reporters that a “big” South Korean telco is interested in pursuing a joint venture in the Philippines. He said the telco “very seriously wants to partner” to invest here, adding that, “It will be a very big investment.” But that pitch has failed to attract possible joint ventures. Just like what Secretary Domingo said in his press statements, all the telco firms have partners already and committed. They will find a hard time finding partners at present.

    * * *

    Congratulations to Globe Telecoms as they move their headquarters from Pioneer in Mandaluyong to their new “green” building at the Bonifacio Global city in Taguig …. Or make that Makati city. I was informed by Yoly Crisanto, head of Globe’s Corporate Communications department, that 4,000 of its 6,000 employees will move to Taguig while the rest will stay in Pioneer. It will be converted into a Globe university. I suppose to support their quest for excellence in service. That’s good because we have not heard anything nice lately about Globe’s service or the rest of the service providers for that matter. Globe currently occupies a third of the telecoms market at 39% I was told after combined Smart and Sun. Curiously, Robina Gokongwei was at the blessing of the new Globe headquarters but I am sure that does not mean anything more than wishing well a competitor. After all, that’s the way it should go to keep customers happy.

    * * *

    My admiration for Jollibee Foods Corporation which shows how to go for succession planning in companies. Many take for granted that they will live forever and forget the need to plan the future of a company if it wants to continue to exist in the future. As such, on July 2014, Tony Tan Caktiong steps down and his brother Ernesto Tanmantiong takes over as the company’s Chief Executive Officer and President. His responsibility is how to build JFC into a stronger and larger brand than what it is today. Quite tough if you look at how kuya transformed an ice cream parlor into a global brand representing excellence in innovation in the food service industry.

    “We have been preparing Ernesto for assuming greater responsibilities. His performance has clearly demonstrated that he is ready to lead the Jollibee Group as its new CEO,” Tan Caktiong said. He is the right person to lead our organization in building an even stronger, larger and more successful business in the future here in the Philippines and abroad. We are making the announcement one year early as part of our change management in the organization, he added.

    Well I hope kuya and the stockholders don’t get disappointed with the results. After all, Ernesto did work his way up since he joined JFC in 1978 as store manager then slowly rising to become area manager, assistant operations manager and then operation manager like typical Chinese family corporations. He also became vice president for operations while serving as executive vice president. In November 2006, he was named president of the Jollibee business unit. In January 2012, he was appointed COO of JFC, strengthening the company’s various brands in the country and improving their profitability and profit contribution to the group. He also helped increase the organization capability of JFC’s Corporate Services Group in supporting the expansion of the business in the Philippines and abroad.

    Tanmantiong graduated from the Ateneo de Manila University in 1979 with a degree of Bachelor of Science in Business Management. He recently attended the Advanced Management Program at the Harvard Business School at Boston, Massachusetts. Now let’s see if the bee keeps the sting among its customers.

    God is Great!


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    1 Comment

    1. Ed Valenciano on

      There is a problem of quality control with Jollibee. I had complained about their Aloha burger: no truth in advertising – the burger presented to me was so so so far from the photo. I would not have minded if the product came a bit close – no such thing. Consider the following: bits of bacon; two very thin, very dry patties; bits of pineapple; bits of greens……….how can they sell such a product when the photo of that product is staring at customers! Then I wrote the customer relations dept through their web site. I did not receive an answer until two weeks later with the usual: we will look into your complaint. No feedback whatsoever received. I will never eat at a Jollibee outlet ever again. McDo does a better job of observing truth in advertising with their products and quality control.