The National Home Mortgage Finance Corporation (NHMFC) has expanded its International Organization for Standardization (ISO) 9001:2008 certification 9001:2008 for its Borrower Counseling System, Vice President Jejomar Binay said.
Binay said the certification was awarded for its accounts servicing divisions for Rizal, National Capital Region, and Luzon.
The Rizal division got the certification in March 2013 after passing after two audit stages conducted by ISO third party auditing firm TUV SUD PSB Philippines, Inc. in December 2012.
“As the chairman of the government’s housing agencies in the country, it is a heart-warming experience to have a team that continues to effectively work and participate in nation-building and providing attention to the primary needs of every family,” Binay said during the awarding of the expanded certification.
As chairman of the Housing and Urban Development Coordinating Council (HUDCC), Binay heads the board of the key shelter agencies under HUDCC, including NHMC.
The housing czar lauded NHFMC president Felixberto Bustos for the agency’s excellent customer service.
“The much coveted ISO 9001:2008 certification awarded to NHMFC is proof that you continue to show your strongly dedicated efforts and commitment in addressing the needs of your clients,” Binay said.
ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements.
The NHMFC is currently working for an ISO certification for its litigation and securities and mortgage custodianship divisions.
To further improve services for its clients, Binay said NHMFC is also considering tapping telecommunications companies as collection service partners.
“There is a proposal to partner with Smart Communications or Globe Telecom for NHMFC’s electronic payment services,” the housing czar said.
“Given that most Filipinos are using mobile services, this will make it easier for NHMFC clients to pay their monthly amortizations,” he added.