BOC, PhilPost ink deal to speed up parcel deliveries

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The Bureau of Customs (BOC) and Philippine Postal Corp. (PhilPost) are now partners in making sure that parcels are processed in an efficient and reliable way so that packages are delivered faster to their intended recipients.

PhilPost Postmaster General Joel Otarra and Customs Commissioner Alberto Lina have signed a memorandum of agreement (MOA) to establish a centralized system of examining and assessing duties, taxes and other charges on postal items.

The central processing system will be handled by the Central Mail Exchange Center (CMEC) in Pasay City.

“The agreement will also cut the processing time of parcel handling, as it will be done at the point of entry of all parcel in the country,” Otarra said.


The agreement is a refined take away from the 1973 Tariff and Customs Code of the Philippines (TCCP) and the amended MOA in September 2014 when PhilPost was appointed as the BOC collecting agent for duties and taxes and the centralized examination and assessment of parcels entering the country was mandated.

“One salient aspect of the MOA is the provision of door-to-door service of PhilPost to its client as done by our competitor,” Otarra said.

Customers now have the option of paying at the post office when they pick up their parcels or “cash on delivery” through postman in their respective areas, the PhilPost official said.

Such arrangement would limit the face-to-face transactions between customs officers with parcel recipients and let the officer focus more on computing duties and taxes.

As agreed with the BOC, PhilPost will inform the recipient of the parcel details by e-mail or mobile phone through the number provided by the sender.

The agreement also provides for the closure of all 17 customs offices at the Post Office, with the designated customs officers moving to the CMEC.

The BOC is asking PhilPost customers to be honest in declaring the contents of their parcels.

“We are appealing to senders of parcel to declare the real value of their parcel. Misdeclarations may hamper the speedy processing and delivery of your parcel,” Customs Commissioner Lina said.

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