BOI’s aftercare program gets 96.5% rating from investors


INVESTORS representing 42 companies in the country surveyed from January to June gave a 96.5 percent satisfaction rating to the Board of Investments’ (BOI) Strategic Investors Aftercare Program (SIAP).

They said they appreciate having a mechanism through which they can send their feedback and suggestions to the government agency while also getting updates on investment policies and sector developments.

The SIAP is a proactive program that aims to create a high quality, trust-based, working relationship between the BOI and existing investors to ensure continuing business in the country.

“We were surprised that a program like this actually exists. We hope the BOI will be able to help more investors in the future,” 5M Star Builders Inc. president and general manager Rodolfo Derecho said in his feedback to the BOI’s investors aftercare team.

For his part, MyIsland Corp. president Wilfredo Bacareza Jr. said the program gives investors a helping hand in navigating the complexities of all the miles. “Kudos to the SIAP officers for their effective and efficient service,” he said.

“We appreciate the optimistic feedback of a number of investors in the efforts of BOI’s Strategic Investors Aftercare Program to establish strategic and long-term business partnership with them,” Trade and Industry Undersecretary Ponciano Manalo Jr. said.

In these regular visits to registered companies, Manalo said the BOI provides investors with updates on investment policies and sector developments, and conducts interactive client feedback mechanism by encouraging investor’s participation through feedback and suggestions.

With this confidence given to BOI’s investment aftercare team, Manalo said they expect that existing investors will continue to operate, expand and diversify in the Philippines while new investors will be enticed to set up businesses in the country.

“Once a business is registered at BOI, we ensure that bureaucratic impediments are minimized and speedily addressed,” Manalo said.

“Our aftercare strategy is designed to open up new business opportunities, network with potential business partners as well as provide practical business solutions,” he said.

“Rather than waiting for investors to seek assistance, our aftercare team reaches out to discuss value propositions and resolve business-related concerns,” Manalo said.


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