BPO firm to open Bataan office

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BALANGA CITY: Multinational business process outsourcing firm Genpact Ltd. will open its third site in the country in Bataan next year after it signed a memorandum of agreement Thursday with the city and provincial governments.

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Genpact will be the first business process management and technology services provider in the province. It will operate at the third level of Starmall Prima Bataan in Balanga City.

Dan Reyes, Genpact country manager, said they will start operating in June 2016 with 300 seats for around 500 people.

“Hopefully, we will expand to more than a thousand people,” he said.

Genpact employs 5,000 in Alabang, Muntinlupa and Quezon City, its first two campuses in the Philippines when it set up operations here in 2006.

Reyes cited four reasons why Genpact picked Bataan – the vision of Mayor Jose Enrique “Joet” Garcia III and Gov. Albert “Abet” Garcia to make Balanga City a university town by 2020; the commendable peace and order situation in the province; and its infrastructure and political climate.

Having an educated workforce is very important to their company to be able to hire quality talent but Reyes said they will hire even high school graduates who will pass their assessment.

He said Bataan’s good political climate will ensure the continuity of a pleasant and long relationship between the local government units and the BPO.

Mayor Joet Garcia welcomed the Genpact team warmly, describing their coming as “sa tamang panahon” [just in time]and that “God gave us you,” borrowing a phrase and song made popular by the hit noontime show Eat Bulaga.

“Napakaganda ng development na ito [This is such a wonderful development]. This will provide good job opportunities for our graduates,” said the mayor.

“The city and the province are very excited over the entry of Genpact, a very reputable BPO. It is one industry we want to attract for many years and here comes Genpact,” Gov. Abet Garcia said.

“We have gathered all stakeholders and players like government agencies and the
academe to see the growth of Genpact to help many students and graduates,” the governor said.

The governor said they have been preparing the province for the longest time to attract more investors like those in the BPO sector by upgrading the quality of education so that graduates will not find it hard to look for jobs.

“We have discussed with the Department of Education on aligning the K-12 program so that after senior high school the students can be hired by BPOs already,” he said.

Garcia said what Genpact considered most was the prevailing peace and order in the province.

“Genpact saw how the One Bataan Command Center operates in cooperation with the police to make the province generally peaceful,” the governor said.

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