BPO firms see problems in talent devt

The Information Technology and Business Process Association of the Philippines (Ibpap) reiterated the importance of talent development, attractive investment environment, solid branding and cross-sectoral involvement in achieving the goals that were set by the country’s Information Technology-Business Process Management (IT-BPM) industry in its 2016 road map.

The development of skills and competencies of workers, not just of those who are currently employed but of prospective workers as well, remains one of the top priorities as these are the backbone of the industry, according to Ibpap Senior Human Resource consultant Susan Vidal.