Requests for ambulance and police assistance as well as reports of vehicular accidents made up the bulk of calls received by agents manning 911, the country’s new emergency hotline.
On the second day of operations, there were 70 calls requesting ambulance service, 63 reports on illegal drugs, 63 calls for police assistance and 59 reports of car accidents.
There were 48 nuisance calls.
“Judging from the huge volume of calls received by 911 for the first 24 hours of operation, we can say that the public is now aware that help is within reach through 911. We definitely had a good start,” Interior Secretary Ismael Sueno said.
Undersecretary for Public Safety Jesus Hinlo Jr. said that from midnight on August 1 to 9 a.m. yesterday, 38,400 calls were received. Of this number, 4,193 were prank calls and 14,426 were abandoned calls.
“Abandoned calls are those calls that were put on hold but the callers hung up because they could not wait,” Hinlo said.
He said that the number of fielded calls was a 1,000 percent increase from the 3,500 calls received daily by the previous 117 hotline center.
Hinlo said the 15-seater call center emergency hotline operation has doubled to 30 and is expected to grow to 45 by August 15.
The Department of the Interior and Local Government had submitted a draft executive order (EO) to be reviewed by the DILG Secretary for the Office of the President proposing, among others, that prank callers be sanctioned.
The EO will also set the tone of the new memorandum of agreement that will be signed by the DILG, Department of Information and Communications Technology, National Telecommunications Commission, Foundation for Crime Prevention, Philippine Information Agency, Kapisanan ng mga Brodkaster ng Pilipinas, Philippine Association of Private Telephone Companies, ABS-CBN, Bayan Telecommunications, Inc., Digitel Telecommunications Philippines, Inc., Eastern Telecommunications Philippines, Inc., Globe Telecom, Inc., Innove Communications, Inc., Philippine Long Distance Telephone Company, Smart Communications, Inc. and e-PLDT.