Car firm responds to Lemon Law plaint

0

IN light of a recent complaint filed by a retired Air Force colonel, Ricardo Nolasco, about an allegedly defective Audi A6 TDI he purchased last May 30, 2014, Audi Motorcars on Monday contended that Republic Act 10642 or Lemon Law is “completely not applicable in this case.”

Advertisements

“In the first place, the car is not defective; the Lemon Law protects consumers against ‘lemons’, or substandard cars. The vehicle is most assuredly not a lemon,” Lito Jose, Sales and Marketing Director of Audi Motorcars Inc., said in a statement.

Jose was reacting to a story in the Monday issue of The Manila Times about the supposedly defective car bought by Nolasco.

“Audi is one of the leading and most respected luxury automotive brands in the world, and we make sure to uphold this proud heritage in the Philippines,” he said.

It was confirmed that the Audi A6 TDI was given full clearance to be released last September 2, 2014 after passing comprehensive diagnostic testing, but the owner has thus declined to retrieve his vehicle, have it delivered, or even test-drive it, according to the statement.

“Based on our records and probably that of the Land Transportation Office [LTO], it is Mr. Reynaldo Anonuevo who is the registered owner of the vehicle, thus we are doubly perplexed why it is Mr. Nolasco who filed this misplaced complaint, not Mr. Anonuevo,” Jose said.

“Nevertheless, we are committed to provide the best after-sales service within our abilities,” he added.

While the vehicle was indeed brought in for servicing, Jose clarified that this involved minor issues that were readily resolved.

“There are absolutely no more concerns, and any capable mechanic will attest that it is in perfect running condition. In fact, one of the owner’s first complaints was that the CD player was supposedly defective. We found out that there was nothing wrong with the player, but the pirated CD he inserted could not be read, “Jose said.

Share.
loading...
Loading...

Please follow our commenting guidelines.

Comments are closed.