Editorial

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In customer service, the principle used to be “under-promise and over-deliver,” meaning, marketers deliberately downplayed their company’s capabilities to lower customer expectations. The idea was to stage a scenario in which the supplier would appear to have gone the extra mile, impressing the client and ensuring satisfaction and a repeat…

EDITORIAL

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The persistence of the parents of Kian Loyd de los Santos to meet with President Rodrigo Duterte and seek justice for their 17-year old son, in the belief he was senselessly and unjustly killed by the three police officers in an anti-drug operation, has paid off. It was an act…

EDITORIAL

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The economy is clearly on the right track, and the government is performing creditably, with no less than the International Monetary Fund (IMF) coming forward to stress that it has a “very optimistic” growth outlook on the Philippines because of the economy’s continued “impressive” performance. Luis Breuer, chief of the…

EDITORIAL

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THE central bank has lately been paying particular attention to public concerns over the peso-dollar exchange rate, with the governor issuing statements obviously aimed at soothing any perception that the recent weakening of the peso is a bad thing. The latest patter Bangko Sentral ng Pilipinas Governor Nestor Espenilla Jr.…

EDITORIAL

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WEDNESDAY, August 16, 2017, was supposed to be another day in the life of Kian Loyd delos Santos, 17, of Caloocan City. It turned out to be his last as he was fatally shot before 9 p.m. Instead of ending up in a pile of statistical data on the campaign…

EDITORIAL

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Former Customs chief Nicanor Faeldon only deflected the issue raised by Sen. Panfilo Lacson that he is a crook to the tune of P100 million, which he allegedly received as a pasalubong (welcome gift) shortly after he was appointed by President Rodrigo Duterte to head the Bureau of Customs (BoC).…

EDITORIAL

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“SHOCKING” falls short in describing the revelations made by Sen. Panfilo Lacson in a privilege speech he delivered on Wednesday on wholesale corruption at the Bureau of Customs. It confirmed years of public suspicion of widespread bribe-taking at the bureau; the reason why it wasn’t exposed sooner was that in…

EDITORIAL

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Going to a concert in a crowded mall or jogging around an almost empty park is not what it used to be, especially in places that are on the bucket list of terrorists. In such cases, the music fan or the fitness buff most probably would have no idea that…

EDITORIAL

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Without diverting into a discussion of the smuggling of billions of pesos worth of illegal drugs through the Customs bureau, we want to draw attention today to the smuggling carried out in various industries, which is also costing the government billions in lost revenues. It is deplorable that despite the…

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