CebuPac to offset passenger complaints


Cebu Pacific Air Vice President for marketing and distribution Candice Iyog said the carrier will continue to explore and add flight frequencies or seat capacity to popular destinations despite data from the Civil Aeronautics Board (CAB) showing that it topped domestic passenger complaints in the first five months of 2015.

To stimulate travel, the airline offered a 50 percent-off seat sale last May 3 for travel from July 1, 2015 to March 15, 2016. The promo applies to any of its 34 domestic destinations, including inter-island flights such as Cebu to Tandag, Zamboanga to Tawi-Tawi, and Davao to Bacolod, and also on international destinations, including Tokyo, Seoul, Beijing, Hanoi, Jakarta, Phuket, Brunei, Dubai, Hong Kong and Singapore.

CEB’s sales promotion is meant to offset the airline’s high complaints record. According to CAB data, there were 420 complaints filed against the country’s seven domestic carriers from January to May—on issues ranging from missed bookings, flight delays and cancellations, forfeiture of tickets, damaged or lost baggage, security concerns, and poor customer service.

Cebu Pacific Air totaled 187 complaints while six other domestic carriers: Cebu Pacific, Tigerair Philippines, Philippine Airlines, PAL Express, AirAsia Zest and Magnum Air (Sky Jet) shared the remainder.

CEB’s fleet is comprised of 10 Airbus A319, 31 Airbus A320, six Airbus A330 and eight ATR 72-500 aircraft. Between 2015 and 2021, Cebu Pacific will take delivery of seven more brand-new Airbus A320 and 30 Airbus A321neo aircraft.


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