Change is coming – we’ll be short-changed!

WHAT had taken entrepreneurial daring and caring in 1995 to build the nation’s call center industry – expected to rake in total revenue of $25 billion this year – may ground to a dead halt by June 2016, such death assured by devil-may-care antics of an aspirant to the presidency.

The business process outsource industry began when upstart entrepreneur Joey de Venecia was introduced to how business is done in our strangled neck of the woods – a House of Representatives lawmaker demanded P10 million in exchange for the franchise to a telecommunications firm he had put up with a Thai outfit.