GMA Network clarified that the air signal disruptions during the Kalyesere segment of its daily noontime show Eat Bulaga is the subject of its recent complaint filed with the National Telecommunications Commission (NTC) against SkyCable and not against ABS-CBN TVPlus.
“Our recent complaints are about GMA’s signal loss during Eat Bulaga’s ‘Kalyeserye’ segment on SkyCable and not on the TVPlus boxes. These recent complaints on the TVPlus boxes did not come from us. We are assuring the cable-subscribed public that, as the NTC is aware of, GMA had long since provided three independent links (via fiber, satellite and analog GMA-7 reception), which are periodically maintained to ensure the reliable and clear delivery of GMA and GNTV programs to SkyCable’s headend,”GMA Senior Vice President for Engineering Elvis Ancheta said in a statement.
“We certainly hope that the attention of the viewing public will not be diverted from the more recent and pressing issue at hand, which is GMA’s signal disruption on SkyCable, and trust that the NTC will immediately resolve the issues we raised against SkyCable,” he added.
GMA has two pending complaints with the NTC – one dated August 25, 2015 and the other dated September 17, 2015 – both seeking immediate action regarding its signal loss on SkyCable either before or during the Kalyeserye segment of Eat Bulaga. Both complaints are supported by viewer feedback on social media, email and through GMA’s hotline.
The Network filed on October 1 (Thursday) with the NTC its third batch of complaints of the same nature supported by screenshots and video recordings of the signal discrepancies taken by the cable subscribers themselves.
“As far as ABS-CBN TVPlus boxes are concerned, we have submitted only one complaint with the NTC and that was in February this year, long before the Kalyeserye started on Eat Bulaga. Once again, we appeal to the NTC to investigate the complaints of inconvenienced SkyCable subscribers and to take the appropriate action against the service provider,” said Lynn Delfin, GMA vice president for legal affairs.