Customers beware or be glad

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Moje Ramos-Aquino, Fpm

Moje Ramos-Aquino, Fpm

SM Sta. Mesa. I don’t always go to advertised mall-wide sale but I had to buy something for my house. There was no breathing space with people scampering to buy things (I am not sure if they need 3-20 pieces of certain goods unless they will resell them for profit.) and the line to the cashier snaked throughout the department store. I had to wait for one hour to pay for my (made in UK) turbo broiler which is a real bargain at 50% plus 10% discounts. It’s a good thing the lady next in line to me volunteered to push my cart while I meander around the mall. My “Kumadre” Josie noted that the prices were not changed to a higher number to cover the discount given as is the practice by some stores in California where they permanently reside. Stores also do that unethical practice here. Take the Buy 1-Take 1 scheme. If you total the original cost of two items, you actually save only measly 1-10 percent discount, not the actual cost of the second items.

Con game abound. The other day, I was tricked by an itinerant promo person of Ariel detergent, who entered my premises without my permission, to buy two kilos of Ariel for the price of one. Upon checking in the supermarket, I actually paid for four kilos.

S & R Membership Shopping. I enjoy shopping at S&R. They have a wide variety of goods that are NOT made in China. Their stores are spacious with wide aisle and big display areas. Even if it gets crowded, you still get enough elbow room and space to ogle their goods. I also like their taste test promo; although, I always end up buying food and drinks not in my list. Their Mandaluyong store is very convenient because it is right on Shaw Boulevard and accessible to public transportation. I also appreciate their senior citizen discount which is higher for the same goods bought in other supermarkets or stores. Hmm, are other stores/supermarkets/restaurants under serving senior citizens by not giving the proper discount as mandated by the law?

Maynilad. Happily, my water connection application for the renovated wing of my duplex house has been approved. A group of management people came to my house bearing a gift – a beautiful candle holder made in Ipo Dam. From our conversation, I gathered that they are seriously contemplating on creating a food forest in their Arroceros premises under their employees wellness program. This tugs at the heartstring of my advocacy—community food forests so nobody goes hungry! Right now, available spaces there are made into an unappreciated zen garden or planted to uninteresting ornamental plants. Likewise, they will institute continuous improvements in their customer service and leadership processes. BTW, the unsmiling and robotic customer service personnel are employees of Maynilad, not outsourced, so it will be best to improve their systems and people skills. Thank you, Maynilad, for listening to your customer concerns and acting speedily.


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Feedback to moje629@gmail.com

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