The Bureau of Customs (BOC) is now requiring all customs deputy commissioners, district collectors and subport collectors to create a public assistance/complaints desk in their respective units to improve transparency in the bureau.

In a statement, the bureau said that Customs Commissioner Ruffy Biazon issued a memorandum on September 3, instructing all concerned customs officials to submit to his office within 10 days the names of the designated public assistance point person, public assistance hotline numbers and email addresses of their respective public assistance and complaints desks.

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