THE Philippine Health Insurance Corp. (PhilHealth) tapped Microsoft’s technology to address the demands of its increasing membership data and to improve its services.
In a statement, the health insurance agency said its old system was no longer capable of handling the mounting scale of available data, hence it turned to Microsoft Power BI “to organize the influx of data and to turn this into a strategic asset.”
PhilHealth said through the data insights provided by Power BI, the agency was able to create more possibilities to build programs for the poor and indigent, which is part of the government’s Philippines health agenda for 2016-2022, and helped them “to interpret its strategic and operational implications.”
Power BI is a suite of business analytics tools that deliver insights throughout the organization and allows users to connect to hundreds of data sources, simplify data preparation, and drive ad hoc analysis.
According to PhilHealth, Power BI has improved its delivery network of primary care service providers, whose main mission is to minimize patient care through preventive measure in rural health.
“Sick patients may then be referred to hospitals under PhilHealth and the Department of Health’s (DOH) new strategy of providing primary care,” the agency said.
It added that Power BI brought in a bigger group of providers to deliver primary care in the different regions of the country and expanded the health service delivery network.
“Microsoft’s Power BI helps us understand a lot about our members, and with this information, we were able to make strategies and approaches to improve PhilHealth’s service, which would then get us closer to our mandate of making health care accessible to every Filipino,” Jovita Aragona, chief insight officer-senior vice president at PhilHealth, said.
Arturo Alcantara, PhilHealth head of Task Force Informatics, also said, “We encourage PhilHealth beneficiaries to go to RHUs [rural health units]and smaller facilities and from there, they will be given referrals to hospitals as necessary. It’s the new concept of primary care where there are linkages in addressing preventive and primary health care. PhilHealth beneficiaries can be looked into at the primary care level and those who are really sick get referred for admission in hospitals.”
The agency said Microsoft’s Power BI connects to all the 17 regional offices of PhilHealth. “Presently, the agency has a national way of collecting and looking at health data. Change is happening organically and naturally, with innovative technology,” it said.
Meanwhile, PhilHealth said the DOH is already in the process of acquiring the same interactive solution.