The Department of Finance (DOF) has formally created its Anti-Red Tape Team headed by Undersecretary Gil Beltran, with its main objective to find ways to enable the public to transact with the agency at a faster pace at least cost.
The DOF is also considering using social media platforms to help expedite transactions, improve efficiency in service delivery and receive customer feedback.
In recently issued Department Order (DO) 38-2016, Finance Secretary Carlos Dominguez 3rd directed the anti-red tape team to formulate measures designed to speed up work-related processes, not only at the department but also in its attached agencies such as the Bureaus of Customs (BOC) and of Internal Revenue (BIR), and government-owned and -controlled corporations (GOCCs).
“The Department is committed to streamline the delivery of government services and intends to pursue this by designating employees and officials specifically for this purpose,” Dominguez said in the DO.
This new DOF order is in line with Republic Act 9485, or the Anti-Red Tape Act of 2007, which mandates all public offices to implement measures promoting transparency, simplified procedures, expedite transactions in government, and effective practices aimed at preventing graft and corruption in government offices.
“The main objective of the Department Order is to find ways to enable the public to transact with the Department at a faster pace at least cost,” Beltran said, adding, “The public deserves nothing less.”
According to the DO, the anti-red tape team will be composed of all members of the DOF’s Taskforce/Committee on Citizen’s Charter and one representative each from the respective Citizen’s Charter committees of DOF-attached bureaus and agencies.
The finance secretary may also designate other members of the team, it added.
The team shall review and evaluate the DOF’s Citizen Charter as well as rules and regulations regarding processes in the department, bureaus, attached agencies and GOCCs, particularly those that provide frontline services.
“Review and evaluate the Department’s Citizen Charter and rules and regulations regarding processes in the Department and its bureaus, attached agencies and GOCCs, especially those that provide frontline services,” Dominguez said in the DO.
“The team should strictly comply with the provisions of RA 9485, improve efficiency in the conduct and delivery of services, and simplify procedures while ensuring proper controls are in place,” he added.
The Anti-Red Tape Team shall also ensure that transparency in government transactions is maintained, while preventing corruption and safeguarding integrity in the delivery of services.
It will also recommend measures to rationalize procedures, reengineer the existing transaction systems in the DOF, and explore the use of modern communications technologies.
To automate tasks and foster transparency in all transactions within the department, the team is also mandated to “explore the use of modern communication technologies, including social media, to expedite transactions, improve efficiency in the delivery of services and receive customer feedback.”
“The implementation of the Public Assistance Desk, No Fixer Policy and No Lunch Break Policy and such other policies that may affect the delivery of services shall also be reviewed to ensure that these are properly regulated,” the DO further stated.
Dominguez also expects the Anti-Red Tape Team to submit three-month reports at the start of each quarter, provide its program, and propose next steps and applicable deadlines starting August 1.
The team shall review the report card survey and coordinate with the Civil Service Commission to improve the DOF’s ratings, and also provide final recommendations with attached drafts of proposed issuances on or before December 31.
Dominguez also called on other DOF units, bureaus, attached agencies and state-run corporations to provide assistance and other resources as needed by the group.
“This order shall take effect immediately and all concerned shall be guided accordingly,” the Finance chief said.