The Department of Tourism (DOT) will announce new star ratings for hotels and resorts in the Philippines by November in a bid to develop the quality of accommodation and hospitality in the country.
“We’re [DOT] still in the process of review. We’re almost finished with the initial audit. However, we gave the resort and the hotel owners time, if they need to improve, they send us letters for re-audit or revalidation. It is not that they did not pass, but they still have to improve on certain areas. So depending on the type of improvement that they need to do—we gave them time,” Maria Victoria V. Jasmin, DOT Undersecretary for Tourism Regulation Coordination and Resource Generation, told reporters.
The new ratings, which use criteria that are in line with other leading and globally recognized assessment and accreditation systems, are part of the DOT’s “National Accommodation Standards” launched in 2012 to raise the quality standards for hotels, resorts and apartment hotels in the country.
Jasmin said about 730 hotels and resorts in the Philippines have been covered by the assessment.
She cited some hotel and resorts owners that have requested an extension for the assessment period.
“For example, most of the time it’s the PWD [person with disability criterion]– that’s a basic law that they should comply with. But that requires some investment and some structural improvement so we gave them sufficient time to do that. But for minor things like sound-proofing or even linen, we gave them a little less time to improve on that.”
The undersecretary said the formal star ratings will replace the dated classification system of Economy, Standard, First-Class and Deluxe for hotels, and ‘A,’ ‘AA’ and ‘AAA’ for resorts. The new set of accommodation standards – composed of five levels ranging from one to five stars – is a point system based on the availability of facilities and services, condition and quality of a specific facility, as well as the quality of service.
The maximum number of points that can be achieved is 1,000 points, with the ratings based on the following: One Star (251 to 400 points), Two Stars (401 to 550 points), Three Stars (551 to 700 points), Four Stars (701 to 850 points), and Five Stars (851 to 1,000 points). A five-star accommodation is characterized by its world-class facilities and meticulous service exceeding a guest’s expectations.