The Department of Trade and Industry (DTI) is urging consumers to stop dealing with bogus foreign sea freight forwarders and their Philippine connections or counterparts.
The DTI named the bogus freight forwarders as Philbox Direct Ltd. in United Kingdom and Springer International; Al Rodah Marine Cargo in United Arab Emirates and D’ Winner Logistics Phils. Inc.; Kabalen Fowarders in Saudi Arabia; and, Alexander Cuna–nan doing business as ADC Spedition Services.
DTI-Consumer Protection Group Undersecretary lawyer Victorio Mario Dimagiba ex–plains, “We have received nu–merous complaints against them for not delivering cargoes to their rightful owners. We found out that two of they are operating illegally as freight forwarders and have not been delivering the Balikbayan boxes to their consignees.”
Dimagiba reported that corresponding Philippine agents/ sea freight forwarders are now facing criminal and administrative charges. “Springer International and D’ Winner Logistics Phils. Inc. are now facing revocation of accreditation with DTI,” he said.
The DTI’s Philippine Shippers’ Bureau (PSB) particularly cautioned consumers, especially overseas Filipino workers in Germany, against sending Balikbayan boxes through a certainAlexander Cunanan of ADC Spedition Services. Acting on complaints received, the DTI-PSB dispatched a monitoring team on March 6 to verify the known addresses of Cunanan including that in Barangay San Bartolome, Santa Ana, Pampanga. Based on the information provided by the household helper in the said address, the particular residence belongs to one Merlita Cunanan, sister of Alexander, who is currently in an undisclosed place in Metro Manila.
After receiving multiple complaints of undelivered balikbayan boxes from overseas Filipinos in Germany, the DTI-PSB filed a formal charge against ADC Spedition Services for doing business without accreditation and for failure to deliver cargoes to their rightful owners.
According to Dimagiba, the DTI-PSB is coordinating with the complainants individually prior to filing criminal cases of estafa/ swindling against Cunanan/ ADC Spedition Services.
“Moreover, the DTI has sought the assistance of the Department of Justice and the Bureau of Immigration to place Cunanan on the government’s watchlist and to locate his whereabouts,” Dimagiba emphasized.
“Let this be a warning to all sea freight forwarders that the DTI is strictly implementing its rules and is constantly monitoring their activities. And, the DTI enjoins consumers to be careful in their transactions on Balikbayan boxes and be watchful for bogus sea freight forwarders,” Undersecretary Dimagiba asserts.
The DTI-PSB issues weekly advi–sories on sea freight forwarders/ Philippine agents issued show cause orders, under investigation, and with formal charges at www.dti.gov.ph.
Complaints on non-delivery of balikbayan boxes and pilferage or lost item may be filed at the DTI-PSB at 2F DTI Bldg., 361 Gil Puyat Avenue, Makati City or sent through fax at (02) 751-3305 or sent through e-mail at email@example.com. Consumers can also call DTI Direct 751.3330 for assistance.