President Rodrigo Duterte has signed an executive order (EO) institutionalizing the 8888 Citizens’ Hotline and Complaint Center.
Under EO No. 6, signed by the President on October 14, the complaint center serves as “a mechanism where citizens may report their complaints and grievances” on red tape, corruption of any national government agency, government-owned or –controlled corporation, government financial institution, and related offices.
The lead agency for the complaint center will be the Office of the Cabinet Secretary headed by Leoncio Evasco Jr.
The complaint center will operate 24 hours, seven days a week, except on national holidays and during work suspensions.
While citizens can rely on the 8888 landline number, the complaint center should provide other communication channels such as text messaging, email, websites, and social media.
Through the complaint center, a citizen should be referred to the concerned government agency or office for appropriate action.
There should be a “concrete and specific action within 72 hours from receipt of the concern by the proper government agency or instrumentality.”
Failure of the government agency to respond in a “timely” manner will be considered grounds for administrative sanctions.
The funding for the complaint center will be allocated under the Office of the Cabinet Secretary and other concerned government agencies.
The 8888 hotline as well as 911 emergency numbers started serving the public in August.