Earthquake halts Cebu call center operations

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Call center hubs in Cebu City temporarily stopped operations on Tuesday “to ensure safety of employees,” after a 7.2-magnitude earthquake struck Bohol.

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“Several buildings have been safely evacuated immediately after the earthquake and are undergoing structural assessments for safety by the building owners and their engineers. Reentry into the buildings will only commence once the buildings have been cleared that they are safe,” said Benedict Hernandez, president of the Contact Center Association of the Philippines (CCAP).

As of press time, the postponement of operations from the aftershocks of the quake was still in effect, and will be lifted after engineers in Cebu City complete the inspections of buildings and centers.

CCAP also said that there were no reported injuries or casualties among call center agents in the area.

“CCAP member-companies have business continuity plans that we follow for such events. This includes ensuring their employees are guided to ensure their safety and welfare,” Hernandez added.

Cebu landed at 8th spot on list of potential contact center outsourcing destinations in the world by international outsourcing firm Tholon.

According to CCAP, most of the companies and firms located at the Cebu Business and IT Park are contact center buildings and establishments.

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