BRUSSELS: Just two weeks after suggesting the European Union (EU) is on the cusp of a digitally led economic bonanza, officials warned on Thursday (Friday in Manila) that web developers may be misleading consumers.
EU Justice Commissioner Viviane Reding called a two-day meeting with European developers of mobile apps and warned them that to advertise products as “free” only to charge consumers later could undermine confidence in the industry.
In particular, Reding said consumers are being short-changed by “in-app” purchases—in which users are able to download games but are later required to pay to continue playing.
“Misleading consumers is clearly the wrong business model and also goes against the spirit of EU rules on consumer protection,” Reding said, adding that she expected “very concrete answers” from the app industry.
While it has not made its research into the problem public, the Justice Commission said it has received complaints from “all over Europe,” and it is particularly concerned about children being charged to upgrade games.
The meeting, which ends on Friday (Saturday in Manila), will bring together lawyers and representatives from app start-ups, government consumer watchdogs from EU member-states, and industry leaders Google and Apple.
However, while industry observers agree children should be protected, there is concern that European regulators have misunderstood the “freemium” business model, which involves free downloads then small charges for upgrades.
“Nothing is for free and concern with this business model is naive,” said Ann Mettler, executive director of The Lisbon Council, a Brussels-based technology think-tank.
“Start-ups need to generate money and there is nothing wrong with offering users free basic services then giving them the option to upgrade,” Mettler said.
However, the Justice Commission said the freemium model targets children through default purchase settings, which can result in mobile app users being debited without explicit consent.
“It might not always be clear where the freemium model ends and where the payment begins,” said James Waterworth, from the Computer and Communications Industry Association.
“It is excellent that the Commission is getting industry players together to agree on standards, rather than approaching it with heavy handed court-cases which would take years to resolve,” he said.
Other observers point out the regulatory concerns are in contrast with the upbeat assessment of tech start-ups released earlier this month by EU Commissioner for the Digital Agenda Neelie Kroes, suggesting the EU’s digital economy could employ nearly five million people by 2018.
An EU official suggested that children running up bills on their parents’ tablet computers is “a real issue” but warned against the risk of overreacting.