Filipino workers need skills upgrade

The Filipino workforce must know more than speaking impeccable English and providing satisfactory customer service, a real estate consultant said, if only to lure more investments from outsourcing businesses abroad.

“We need schools to be teaching higher skill sets, not just voice services,” said Michael McCullough, co-founder and managing director of KMC Mag Group, the Philippine associate of global property services firm Savills. “We need to be doing big data analytics. We need to be doing more accounting. We really need more of the financial services.”