Fostering a culture of effectivity and productivity


“Who do you work for?”
This is one of the questions often asked by Sam White, Automatic Data Processing (ADP) senior director of Human Resources, to prospective applicants and newly hired employees.

“We try to make them understand that while they are working at ADP, they should actually be working for themselves—that they are working to fulfill their own goals to make them more appreciative of their success,” White explained.

ADP Philippines is one of the world’s leading providers of business processing and cloud-based solutions, and has been in the country since 2010. Its services include payroll, tax, technical, time and labor management, implementation, information technology (IT) support and benefits administration for international clients.

“The Philippines is one of Asia’s fastest-growing economies and it has a robust Outsourced Services landscape that is continuously exceeding goals and expectations,” ADP Philippines general manager John Hickey said. “We have seen our talented workforce grow from just five associates in November 2010 to more than 1,200 associates by June of this year. With the positive performance and results that we have experienced here in the Philippines, we anticipate strong continued growth in the country.”

Culture of excellence
This continued growth is marked by the company’s recent inauguration of its new headquarters at the Glorietta 2 Corporate Center, right in the heart of Makati’s central business district. The bigger office is part of its efforts to beef up its local manpower base from more than 1,000 associates to double by 2014.

Occupying a total of six floors, the new setup of ADP office aims to foster a more open environment, doing away with the old “cubicle workstation” setup. The office layout also provides collaboration spaces and creative and dynamic design aesthetic; addresses online and offline recreational needs; and offers healthy, quality food that is cooked at the office’s in-house kitchen—a first among BPO firms, Hickey pointed out.

“ADP associates are not offered jobs, but careers,” the company’s local chief said. “Our renowned culture of excellence and equality, a foundation based on seven core values and the opportunity to gain invaluable global experience is what makes ADP an employer of choice for many professionals. We put utmost value to the overall well-being and career growth of our employees because they are, after all, our most valuable resource.”

“We value the voice of our associates, and let them share their inputs through regular engagement and pulse surveys to determine their preferred team building activities and to get their opinion even on the quality of food served at the cafeteria.”

White believes this is one of the biggest differences of ADP from other business process outsourcing firms in the country, and one of the reasons why many of their pioneering associates are still with the company.

ADP associates are also given various choices to relax with the availability of a quiet room, sleeping quarters, recreational area, a break room, clinic and the full service cafeteria run by Raintree Restaurants. Raintree is the same group behind Museum Café, Chelsea Market Café and Momo among others.

The company has been consistently ranked among the top companies in the financial data services list of Fortune magazine’s The World’s Most Admired Companies. The multinational BPO leader recently received the highest possible rating as a Top-Rated Employer for Diversity in Human Rights Campaign’s 2013 Corporate Equality Index.

As testament to this culture, ADP has garnered recognition such as number 16 in the 2013 Training Top 125 List. It is ranked among the top 30 on the Learning Elite list of Chief Learning Officer Magazine for 2013.

Hickey adds, “The Philippines has a dynamic workforce and Filipinos are known the world over for their impressive work performance and stellar service levels. We are absolutely delighted to be part of the human capital management landscape of this country.”

Top global outsourcing destination
In the past decade, the Philippines has successfully carved its niche as one of the world’s top destinations for outsourced service solutions.

According to Budget Secretary Florencio Abad, the country’s BPO industry generated more than $13 billion in revenues in 2012 alone—a $2 billion increase from 2011’s recorded $11 billion revenues.

Hickey said, “We’ve gained ground since starting local operations in 2010 and with our new site, we are poised for bigger things ahead. The Philippine BPO/KPO market is widespread with opportunities for growth and employment.”


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