FUJITSU Philippines has teamed up with Aspect Software to integrate Aspect’s Workforce Management solution on the cloud to enable companies, specifically contact centers, to optimize their operations and meet customer demand without setting up an on-premise platform.
“The Philippines, being one of the contact center hubs in the world, is a rapid growth market for workforce management and can be optimized through a robust cloud-based platform. Aspect and Fujitsu are excited to support contact center companies with the right tools needed in expanding their business,” Sanjay Gupta, head of Aspect Software’s Cloud Business in the Asia Pacific, said in a statement.
Aspect Software believes that contact centers need to manage dynamic workloads and staffing requirements across multiple skills, channels and sites.
The efficient utilization of these resources will go a long way in optimizing business processes and empowering customers.
With the partnership, customers now will be able to enjoy a complete end-to-end cloud portfolio solution, and Aspect Software’s Workforce Management platform will be delivered by a robust cloud solution to help them drive instant value and boost employee productivity.
“We are pleased to partner with one of the leading Information and Communication Technology service providers in the Philippines and offer, through their Fujitsu Cloud Services, a robust and reliable Workforce Force Management solution,” said Richard Loberas, head of sales, Asean and Korea at Aspect Software.
Furthermore, operating the Workforce Management system in the cloud gives customers the ability to convert capital expenditures to operating expenditures; rapid scalability; elimination of software and hardware maintenance; and the lowest possible total cost of ownership, the two companies said.
Raul “Cricket” Santiago 3rd, president of Fujitsu Philippines, said Fujitsu is privileged to run Aspect Software’s Workforce Management system because “it is one of the major steps in achieving a more hyper-connected society.”
“Our cloud solutions are the very foundation of our digital services, delivered in such a way that we meet customers’ demands for business agility, optimum security and data regulation. This is why we are glad that a company as trailblazing as Aspect Software engaged with us—this proves our track record of offering new ways to innovate and modernize businesses the way they foresee it. Together, we can help contact centers maximize their value,” Santiago said.