HER Facebook account is awash with photos of beaming faces of millenials like her—a lot of them, her co-workers in one of the business process outsourcing firms in Bacolod City. Comments expressing congratulations, celebrations, and sense of fulfillment filled the pages of her social media website. Young Andrea Minasalvas is just so happy she now has her own income—beginning last year, just three months after she graduated from high school.
Minasalvas’ hometown school—the Negros Occidental High School (NOHS)—was one of the pilot schools to implement the government’s Senior High School (SHS) program in 2012. For their initial offering, the 52 enrollees at that time, which included Minasalvas, chose the Contact Center Service Course.
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