GLOBE Telecom started implementing this week a new process whereby a customer doing a Share-A-Load transaction will receive a validation text message to confirm the validity of the transaction.
Customers making Share-A-Load or availing of Share-A-Promo will be asked to confirm their transactions. The step is intended to address the proliferation of text scams that trick customers into sharing loads without their knowledge.
“We want to continuously protect our customers against these scams. By putting in place this additional measure, we would help our customers from unwittingly undertaking Share-A-Load transactions,” said Yoly Crisanto, Globe senior vice president for Corporate Communications.
She added that some customers are still unaware that by adding the number “2” before the 10-digit mobile number of the recipient, they are doing a Share-A-Load transaction.
The validation message reads as follows: “You are about to share PXXX load with 0916XXXXXXX. Reply YES within 5 minutes to proceed. P1/transaction. Report text scams to www.globe.com.ph/stopspam.”
The validation message would come from 2652xxxxxxxxx where the last 9 digits are the transaction number. Replying to the message is free of charge.
On the other hand, customers who fail to reply within 5 minutes will receive the following message: “We’re sorry, but your Share-A-Load/Promo transaction has been cancelled because the response time exceeded 5 minutes. Please try again. Thanks!”
Last month, Globe reduced the maximum amount of Share-A-Load transactions to P150 for prepaid customers and P300 for postpaid customers to counter text scams asking for P500 Share-A-Load transactions.
Text scam messages vary everyday using spiels like rewards, loyalty, roaming and bill overcharge, waiver of charges, refunds, etc.
Crisanto urged Globe customers who receive text scams to report through http://www.globe.com.ph/stopspam and provide all the details required. Numbers that are reported as sources of text scams will be immediately blocked from the network.
Following the telecommunication company’s intensified efforts to combat text scams early this year, the number of reports using the website has reached over 42,000 since it was created in June 2014.