The National Telecommunications Commission (NTC) has mandated Globe Telecom to submit copies of all its agreements with its subscribers on “unlimited data” by Wednesday, after which the commission’s legal bureau would determine if there is a need to penalize the telecommunication company.
“The legal bureau of NTC will determine the penalty,” said Edgardo Cabarios, NTC deputy commissioner.
On Thursday last week, the NTC received Globe’s written explanation regarding consumer complaints on its Fair Use Policy (FUP) on its “Unlimited Data Offerings,” saying that the company wants to protect 97 percent of its subscriber base against the 3 percent who take up more than their fair share of its network bandwidth.
In a letter, Globe had said that, “We enforced the policy for postpaid data plans to protect the data experience of the majority of subscribers who regularly use the network or leisure. The fair use [policy]is being implemented by all telco players not only in the country but also in the most advance economies.
“The objective of a FUP is to encourage a proper attitude toward the use of unlimited services: ‘unlimited but not finite; unlimited but not absolute; unlimited but not unreasonable; free [to use]but not irresponsible.’ This has been the guiding norm in several advanced countries where telcos have aggressively checked network abuse through a stringent enforcement of their FUPs,” the Ayala-led telecommunication firms said.
Based on complaints received by NTC on the matter, Globe subscribers alleged that they signed-up and are paying, or had paid, for “unlimited” data service but instead are getting “limited” data service.
“We will work with NTC closely for the implementation of our Fair Use Policy,” said Yolly Crisanto, head of Corporate Communications of Globe, in a text message to The Manila Times.
Subscribers alleged that they were being placed on the network with slow data connection once their usage reached a certain volume of data, like one gigabyte.
The NTC had said that, “The subscribers, however, should be informed clearly of said terms, whether prepaid or postpaid.”
The NTC mandated Globe to submit copies of all its agreements with its subscribers on “unlimited data” so that the agency could thoroughly review the terms stipulated on FUP and pretermination clauses to determine whether the subscribers were informed of the terms of their agreement.
Globe’s rival, Smart Communications, also has its own FUP.