Putting premium on its commitment to ensure customer satisfaction, continuous improvement as well as implement effective and globally-accepted processes, policies and procedures, Globe Business was formally recognized with double ISO certifications on Quality Management and IT Service Management, making the industry innovation thought-leader’s business practices aligned with international standards.
Globe Business Division Head of Professional Services Chris Cheng noted that “as a managed IT service provider, it is critical that we speak the same language as our customers and deliver IT services with predictability and consistency. These certifications assure our customers smooth delivery of IT services in a manner they are very familiar with and consistently meet their expectations. These industry standard ISO processes, coupled with our very capable team of IT professionals and enterprise-class cloud infrastructure, heighten customer confidence for Globe Business to be their Managed IT Service Provider of choice.”Paul Bagatsing, Vice President of AJA Registrars Inc., the certification body of Globe in Quality and IT Service Management, said “the commitment of Globe to achieve high levels of management system excellence that meet requirements laid down by internationally-recognized Standards of excellence—the ISO 9001 and ISO 20000-1—assures their clients of its commitment to quality as well as meeting and exceeding customer needs.”
Meanwhile, Globe Business Head of Customer Systems Harry Florendo affirmed that “management commitment and deep involvement of company personnel allows Globe to surpass the strict guidelines and process of ISO accreditation. Globe has well-established business and operational processes, as well as the appropriate mindset of its people to obtain the concurrence from the certifying body and reap the benefits of having certified management systems.”
For the past five years, Globe Business has continuously achieved and maintained certifications to different standards apart from the aforementioned, including ISO 27001:2005 Information Security Management System (ISMS) and BS 25999 Business Continuity Management System (BCMS) Standards for four of its data centers. It is also being endorsed by AJA for ISO 14001 certification, having completed Stages 1 and 2 audit last May 22.