Globe Telecom continues its system modernization, announcing its major transformation programs’ go-live for business support systems (BSS), business intelligence (BI) and data warehouse (DW) and policy management.
Amdocs, the leading provider of customer experience systems and services, will be responsible for the entire transformation and ongoing information technology (IT) management and operations of Globe Telecom’s BSS, BI, DW and policy management systems as well as legacy systems which are being gradually retired.
As a result, Globe will be able to create a differentiated and consistent customer experience across all channels, shorten time to market for new offerings, drive service uptake and revenues, and reduce operational cost.
Under Globe’s seven-year modernization program, Amdocs will manage and consolidate more than 200 legacy systems across all of the firm’s lines of business onto a single BSS platform to provide Globe with a 360-degree view of the customer, simplify business processes, offer bundled and innovative offers rapidly, as well as achieve operational efficiencies. The go-live announcement marks a significant project milestone with the successful migration of Globe’s postpaid customers to the new BSS platform. Migration of prepaid customers will take place later this year.
“The convergent integrated platform provides a unified customer view across all lines of business [postpaid, prepaid, wireline, broadband] as well as a single data source for advanced reporting, executive dashboards, analytics and strategic decision making. We are now able to act in real time, target customers and customer segments with innovative and differentiated offers and bundles, and leverage our operations efficiently to increase revenues and reduce customer attrition,” said Ernest Cu, president and chief executive officer of Globe.
“We have gained significant value from Amdocs assuming full responsibility of our systems and operations and managing our data lifecycle from the end-to-end management of the BSS system, where the data is created, to the BI and DW system where the data is analyzed,” he added.
“This project involves the transformation and managed services of BSS and BI/DW in parallel, which makes for a project of high complexity. The success of the project and the remarkable speed with which it was implemented are testament to Globe’s commitment to deliver on its cutting-edge customer-centric strategy, Amdocs’ experience and know-how gained from delivering some of the industry’s largest transformation projects, and our expanded services capabilities,” said Yoav Zaltzman, division president for the Asia Pacific region at Amdocs.
As demonstration of Amdocs’ strategic commitment to the Asia Pacific region, it recently opened a regional development center in Manila combining world-class operations with local support and expertise for Globe, and other managed services projects in the area.
In a further development, Globe Telecom also selected the Amdocs Policy Controller to monetize advanced data services. The Amdocs policy control solution will be integrated with the Amdocs BSS platform to support a range of use cases, including bandwidth management, fair-usage control and bill-shock prevention.