Globe Telecom requested the National Telecommunications Commission (NTC) on Tuesday for a further review and evaluation of the agency’s latest Quality of Service tests.

    “The network performance measurement equipment of Globe generates network quality KPIs [key performance indicators]and more extensive drive tests done by Globe, including the NTC drive test routes, [which]showed a major difference from the latest NTC test results. This may indicate a need to jointly review the latest NTC results in the interest of transparency,” said Cris Crisostomo, Globe head of Service Quality, Network Technical Group.

    Globe said that based on the latest NTC benchmarking results, it is evident that its network performance has progressively improved.

    Globe claims to have surpassed all NTC standards, which indicate that its modernization program is delivering on its objectives.

    However, Globe said that its continuous drive toward superior network quality and performance calls for a deeper look into the numbers revealed by the NTC tests.

    “We have registered our concerns with the NTC in relation to this matter and now ask for a further review and evaluation on how the results were arrived at by the NTC,” Crisostomo said.

    In a test that measures network performance based on NTC’s minimum service performance standard, Smart Communications and Globe both passed the standard Grade of Service which is at 4 percent, the NTC said.

    Smart Communications ranked first with a lower percentage of 1.26 percent, while Globe Telecom had 1.46 percent.

    “These numbers only validate what Smart subscribers experience, that of a mobile service that is clearly superior in terms of reliability, quality and coverage. To us it’s a reminder to keep improving and strengthening our network even as we move to more advanced services like LTE, or long-term evolution,” said Ramon Isberto, head of public affairs of Smart.

    On dropped call rates, the NTC said that both companies were within the 2-percent minimum standard. Smart registered a 1.07-percent call rate, while Globe got 1.40 percent.

    For average received signal level—in which the minimum acceptable average received signal is -85 decibel milliwatts (dBM)—Smart had an edge with -65.52 dBM compared to Globe’s -71.45 dBM.

    The average received signal level refers to the signal strength provided by the serving cell site to the mobile handset of the subscriber while a conversation is ongoing.

    For average signal quality, which refers to the quality of voice transmission, the NTC said that Smart registered 0.72, while Globe got 0.91.

    The minimum acceptable range for this item is from zero to four, and the closer to zero, the better. An average signal quality of zero indicates that there are no errors in transmission.


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    1. All Globe subscribers, especially the post-paid ones, know it is not about the technical aspects of their service that needs to be tested. It is rather their Customer Service which, truth be told, has really deteriorated. I speak from experience and I personally know plenty of people from the corporate world who has been suffering from billing problems, and worse customer service.