Globe Telecom has engaged Nastech, a global provider of field operation support system, to further improve its network quality, enhance efficiency in its field operations and generally improve customer experience.
“We selected Streamline to transform our field operations due to the uniqueness of the platform and the willingness of Nastech to customize to our needs. They have demonstrated their commitment by deploying all necessary resources to deliver the project against aggressive timelines,” said Robert Tan, chief technical adviser of Globe.
The move to tap Nastech, which is the premier provider of field operation support system for communication service providers like Globe, is in step with the Ayala-led telecommunication company’s transformation program, that include as its components a network modernization and an information technology upgrade.
Specifically, Globe will be utilizing Nastech’s Streamline solution, a field operating support system that will allow for a stronger degree of visibility and control over the management of its field operation. The same support program will also help reduce the company’s operating expenses.
Streamline is a field operations support system that will allow the company to undertake preventive maintenance, and be more proactive in addressing network concerns as it will properly integrate field operations with the network operations center and back end.
Instead of merely highlighting issues, the Streamline operating system will drive the entire process further. This is achieved through capabilities that combine a real-time view of all field operations with actionable management tools leveraging the insights through a single, structured database of all field data.
“Streamline as a software tool will enable our field engineers to be more efficient in the maintenance of the network and quickly resolve related issues,” Tan added.
Streamline will be implemented throughout the Globe system starting July.
“Streamline can save an operator up to 10 percent of field operating expenses, which for an operator with over 5,000 different sites to cover can translate into a saving of up to $5 million per annum or more,” said Des Keary, chief executive officer of Nastech.
Rosalie C. Periabras