Globe Telecom’s Customer Service Innovation on Social Media was declared the winner in the Best in Customer Service Initiative category at the Asia Communication Awards, a testament to the company’s commitment to deliver superior customer experience complementing the company’s modernized network.

The award is in recognition of the company’s well-designed and successfully implemented social media strategy, which is geared at significantly changing the way the company provides customer service through Twitter to deliver its promise of providing meaningful and personalized customer service.

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