Govt vows full support for IT-BPM Roadmap 2022

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GOVERNMENT agencies reiterated their full support for the Philippine information technology-business process management (IT-BPM) industry during a recent town hall meeting with the Contact Center Association of the Philippines (CCAP).

Representatives from the Philippine Economic Zone Authority (PEZA), Department of Information and Communications Technology (DICT) and Department of Trade and Industry (DTI) formed a panel to answer queries regarding their role in the fulfillment of CCAP’s Roadmap 2022 during the November 23 town hall with the CCAP.

Roadmap 2022 is a product of the joint efforts and contributions of a team of CCAP members outlining the forecasts and growth opportunities in the industry in the country.

The industry growth forecasts, according to the CCAP, hinge on upgrading the talent ecosystem, maintaining competitive incentives and regulations, developing infrastructure in Next Wave cities, sustaining high business confidence, pivoting to higher value services, and strengthening industry association.


“We need to focus intervention on developing talent and expanding outside of Metro Manila,” said Philippine Software Industry Association President Jonathan de Luzuriaga.

Government role

PEZA will continue to support the industry through tax incentives, said its Deputy Director General Harriet Abordo. On top of this, PEZA will also coordinate with local governments particularly in their future plans of regional development in alignment with the Roadmap need to expand outside of Metro Manila.

“Inclusive growth is the mandate of the President [Rodrigo Duterte] and also of the director general,” she said. “Regional development will be a priority in order to enable those in the fringes of our country,” Abordo added.

The DTI promotes the IT-BPM industry to prospective investors through promotion programs, particularly on outbound missions, attendance at international conferences, and exhibitions.

“The IT-BPM industry has limited resources for marketing and promotions,” said Angelica Cayas, director of DTI’s International Investment Promotion Service. “So, the department initiates strategies to expand the country’s pitch in the global outsourcing market.”

On the state of human capital in the Philippines, DICT executive consultant Monchito Ibrahim said that “more work has to be done in promoting different career paths to graduating high school students. Adjustments have to be made to the Next-Wave Cities to conform with the Roadmap. We’ve identified cities that are ready.”

Next Wave Cities are new areas outside the major metropolitan cities that have been deemed suitable sites for the expansion of the BPO industry. Typically, the hallmarks of these locations are an untapped potential in human resources, and a developing infrastructure to accommodate new facilities.

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