THE number of cancelled bookings in Grab Philippines is expected to decrease after the ride-sharing network removed on its app a feature enabling its drivers to see the destination of prospective passengers prior to accepting the trip request starting on Friday.
"We hear what our riders want and we will continue to improve our services while making bookings more efficient for our riders. We will implement non-showing of passenger information before ride acceptance, as it is a major source of complaints," Grab Philippines Country Head Brian Cu said in a statement.
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