Subic Bay International Terminal Corp. (SBITC), together with the Subic Bay Metropolitan Authority (SBMA) and the Bureau of Customs (BOC), have moved their offices under one roof to speed up cargo processing, an SBITC official said.
SBITC General Manager Roberto Locsin said port users could expect fast and smooth processing of their cargo as the three offices have adopted a one-stop-shop (OSS) system.
“Through the OSS, what we want to achieve is a seamless flow of transactions to the benefit of our customers,” Locsin said.
The OSS eliminates the need for port users to go to different locations within the Freeport zone for various transactions.
Average processing time has been reduced to four hours provided that pertinent document requirements are complete. Previously, port users spend up to one day to complete processing of their documents.
“Just imagine the convenience: out of the 16 steps before you get your container out of the terminal, 14 of them can be processed in the OSS facility,” Locsin said.
The OSS is part of SBITC’s initiative to lure potential customers to Subic. With its competitive rates compared with other ports in Luzon, Subic also offers flexibility, reliability and convenience.
With the BOC and SBMA under one roof, coordination has become relatively easier resulting in faster resolution of issues.
Cabinet Secretary Rene Almendras led the launching of the OSS together with SBMA chairman and administrator Roberto Garcia and SBITC general manager Roberto Locsin.
Located inside the New Container Terminal 1, the OSS is next to the administration offices of SBITC and several satellite offices of shipping lines.
“After taking a good first step towards improving things here in Subic, the next step is to get the word out and get more customers to come to us,” Locsin said.