• ICTSI upgrades container tracking

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    THE Manila International Container Terminal (MICT), flagship of the Enrique Razon-led International Container Terminal Services Inc. (ICTSI), said it has updated an online container tracking system developed in-house for MICT customers.

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    The latest update of Track and Trace to version 4.0 further improves overall system functionality and user experience, ICTSI said.

    “The new version of the MICT Track and Trace further enhances the system’s overall functionality and value for both ICTSI and our clients at the MICT,” Christian Lozano, ICTSI commercial director said.

    “As we have developed this system in-house, we could easily update and improve Track and Trace to become a more robust and dependable system,” he added.

    Version 4.0 features a new email notification function that delivers container movement updates straight to a client’s inbox.

    Users simply need to enter an email address where they want to receive updates. The e-mail notification feature follows the release of the SMS notification system, which came out with version 3.0.

    “The Track and Trace system was specifically built to provide clients with visibility, control and automation, allowing them to stay updated on the status of their containers,” Lozano said.

    He said the system “embodies ICTSI’s initiative to provide clients with transparency, helping them improve their daily work output by giving them access to important information anytime and anywhere.”

    Users can search for import and export laden containers, as well as empty containers within MICT premises. Registration is not required. Clients simply need to input the bill of lading and container number. Container movement and storage period are on record and stored in the system for three months.

    Monitor movements
    The time of entry and exit of trucks to and from MICT are recorded in the system.

    Clients need to enter the plate numbers of their trucks to monitor their movements within MICT in the last 30 minutes. ICTSI aims to improve this feature to provide real-time tracking by early 2015.

    ICTSI uses data gathered by Track and Trace as a business metric to gauge increases and declines in container movement, as well as system efficiency.

    “We’ve noticed a significant increase in the number of users, daily search hits and unique container searches, which points to how the system has improved in terms of value and usability,” Lozano said.

    ICTSI is working to add more features to Track and Trace. One such feature is the live chat, which will allow MICT clients to engage the company’s customer care agents to ensure that inquiries and concerns are attended to in real time.

    An application, the MICT Mobile, is also being developed. The application will enable clients to access Track and Trace using their mobile devices. ICTSI aims to offer full mobile functionality through another mobile feature called Text and Trace.

    This feature will allow clients to receive container movement updates via text messaging.

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