Iloilo catching up as BPO center in the region

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Iloilo City, despite being hit by Super Typhoon Yolanda, is all set to bring the Information Technology-Business Process Management (IT-BPM) industry in the province to the same level as that of Bacolod and Cebu.

In a statement, Jo Mari Mercado, president of IT Business Process Association of the Philippines said that, “Iloilo has developed a good eco system to attract multinationals and BPOs [business process outsourcing], the next step is now for Iloilo to develop its local ICT [information and communications technology]industry.”

He added that, “That is why we have brought resource persons from ACPI [Animation Council of the Philippines Inc.], the Contact Center Association of the Philippines, Game Developers Association of the Philippines, Philippine Software Industry Association and Healthcare Information Management Outsourcing Association of the Philippines to motivate students to take up IT-related courses and capacity development programs supported by the industry to support the human resource requirements of the IT-BPM industry of Iloilo.”

Iloilo currently employs 9,000 workers in eight IT-BPM companies located in the province. It is currently in the top 10 next wave cities, together with the Baguio, Davao, Metro Laguna, Dumaguete and Naga. Iloilo City is one of the leading next wave cities in the country and a leading IT-BPM destination.


According to Mayor Jed Patrick Mabilog of Iloilo City, “Iloilo City prides itself in having the right ecosystem required to support the industry such as stable energy and power facilities, an army of skilled human resource, IT-BPM-ready real estate and robust telecommunications infrastructure.”

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