orosaHave you ever been in a ‘situation where you’re seated at a restaurant about to have a nice meal, when you hear someone at another table screaming and irate about the service or the food? As waiters scramble around to appease this irate diner, everyone looks at the commotion. And with nary a glance, this irate customer still manages to finish his meal and even smiles profusely when the manager finally approaches his table and informs him that the restaurant will simply give his tab for free.

Dissatisfied diners are probably every restaurant’s nightmare. But believe me, all businesses have their nightmare customers. In schools, you’d have the parent who questions and criticizes every school policy and yet re-enrolls the child year in and year out. I’ve often told my friends that to avoid “karma,” as I run a school myself, I always watch myself in my own children’s school.

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