Insular Life has resumed its operations in the cities of Tacloban and Ormoc to serve its clients who have been the victims of Super Typhoon Yolanda.
After being shut down by the super typhoon, the company said that its Tacloban City office opened its doors to policyholders and their beneficiaries on November 26 amid piles of debris, intermittent communications connection, and crippled basic facilities.
“We would have wanted to open earlier because our building sustained only minor damage. However, the city was virtually a war zone—residential houses were blown away, roads unpassable due to debris and fallen electric posts, no electricity, water, transportation, communication and government services,” said Vicente Ayllon, Insular Life chairman of the board and chief executive officer.
He added that company employees and agents in Tacloban City also suffered some personal losses, and needed to be given time and assistance to attend to their concerns.
“A team from our head office and Cebu was deployed to provide the much-needed services to our policyholders,” he added.
Insular Life noted that it had been able to service death claims, policy loans and dividend withdrawals, and even accepted premium and policy loan payments in Tacloban City. However, because of the absence of stable communications, electricity, water and other vital facilities, its workers are only able to provide limited services and operate on shortened business hours.
Company officials said, however, that this is temporary and the company will try to be fully operational in Tacloban as soon as it is feasible. Policyholders are advised to visit the Insular Life Office, Second Floor, Insular Life Building, Avenida Veteranos, Tacloban City, from 9 a.m. to 3 p.m., Mondays to Fridays.
Meanwhile, Insular Life’s office in Ormoc City resumed operations on Monday where policyholders are advised to visit the Second Floor, Ormoc Centrum Building on Aviles Street.