ISUZU Cagayan De Oro added another feather to its cap after being hailed as the best Isuzu dealership in the country during the 2015 Isuzu Dealer of the Year Awards (DOYA).
With Isuzu Philippines Corporation giving out this award for more than a decade, Isuzu Cagayan De Oro (CDO) has brought home this prestigious title seven times, besting 20 other dealerships based on sales and after-sales figures as well as other customer related criteria that the manufacturer has devised to measure the overall performance of its dealerships.
During the awarding ceremony held last February 17 at the Solaire Resorts and Casino, Isuzu CDO president and General Manager Frank Rolida received the award together with its Board of Director Dr. Jerome Young and Assistant General Manager George Ongchua. Leading the awarding ceremony were IPC president Hajime Koso and Executive Vice President Takashi Tomita.
Second and third places were awarded to Isuzu Cabanatuan and Isuzu Batangas respectively, who both excelled in different DOYA point categories.
IPC also awarded 15 special awards to acknowledge the continuous hard work exerted by different Isuzu dealerships nationwide.
Isuzu Mandaue’s Yuri Abalo emerged as the Top Sales Executive of the Year, while the 2015 Sales Team of the Year was handed over to Isuzu CDO for the combined selling efforts of its sales force.
The Best in Sales Operations award was received by Isuzu Alabang followed by Isuzu Mandaue and Isuzu CDO in second and third places. Best in Parts Operations was awarded to Isuzu Batangas followed by Isuzu Iloilo (second place) and Isuzu Manila (third place).
Best in Service Operations award goes to Isuzu Bulacan followed by Isuzu CDO (second place) and Isuzu Makati (third place). The Highest in Customer Service Satisfaction was awarded to Isuzu Cabanatuan followed by Isuzu San Pablo (second place) and Isuzu CDO (third place). Meanwhile, Isuzu Cavite received an award for being the most-improved dealership in sales category.
According to Koso, “Some dealerships may have been given awards and recognitions, but we, as firm believers to the brand are already victorious. We hope that they, our dealerships, would continue to strive for the best not just in sales but most special in customer satisfaction.”
Moreover, he said that the annual DOYA also showcases the strict and high standards that Isuzu has put up to provide high quality products. “This goes to show that the every IPC dealership complies and goes beyond the usual customer service that many car dealers miss. We will try to make sure all our dealerships are up to these standards to give only the best for our clients,” Koso said.